Get in touch with us. An overview
of how to contact us.

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Contact Form

How can we help you?
Call and Fixed-Term Deposits

Call and Fixed-Term Deposits

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Business Clients

Business Clients

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File a complaint

File a complaint

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Alternatively, you can submit your complaint via the following channels:

E-Mail: customercare@varengold.de

Fax: + 494066864949

Post address:
Varengold Bank AG
Große Elbstrasse 39
22767 Hamburg


Filing a complaint is free of charge.

We handle each complaint individually and deal with the facts you have described. To this end, we make necessary research. If we need more time for the reply than four (4) business days, we will give you an intermediate information.

Our guideline is to find a fair solution. We will be pleased to discuss the results with you personally or to inform you in writing. 


It is not always possible to find a satisfactory solution for you. You always have the opportunity to address your complaint to other agencies:

Federal Financial Supervisory Authority (BaFin)

Graurheindorfer Str. 108
53117 Bonn

and

Marie-Curie-Str. 24-28
60439 Frankfurt am Main

Tel.: +49 (0) 228 4108-0

Fax: +49 (0) 228 4108-1550

 

E-Mail: poststelle@bafin.de

Web: http://www.bafin.de

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Investor Relations

Investor Relations

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Media Relations

Media Relations

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People & Culture

People & Culture

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Kunden-Hotline
General

Head Office For general questions

Phone: +49 (0) 40 66 86 49 0
info@varengold.de

BiancaStockhausen
Careers

Bianca Stockhausen Head of People & Culture

Phone: +49 (0) 40 66 86 49 18
want-to-work@varengold.de

Kerstin Schneider
Careers

Kerstin Schneider Manager People & Culture

Phone: +49 (0) 40 66 86 49 68
want-to-work@varengold.de

Kunden-Hotline
Call and Fixed-Term Deposits

Customer hotline: Service center Freising P.O. Box 19 52, 85319 Freising

Phone: +49 (0) 40 66 86 49 88 0
service@varengold.de

Lukas_Diehl
Marketplace Banking

Lukas Diehl Head of Marketplace Banking

Phone: +49 (0) 40 66 86 49 0
mpb@varengold.de

Dr Volkart Tresselt
Commercial Banking

Dr. Volkart Tresselt Head of Commercial Banking

Phone: +49 (0) 40 66 86 49 33
commercialbanking@varengold.de

Sanja Schultz-Szabo
Investor & Media Relations

Sanja Schultz-Szabo Head of Corporate Development

Phone: +49 (0) 40 66 86 49 0
investorrelations@varengold.de
communications@varengold.de

Paola Kock-Canipa
Sustainability

Paola Kock-Canipa ESG Manager

Phone: +49 (0) 40 66 86 49 0
nachhaltigkeit@varengold.de

Varengold_Bank_Nicole_Dahl_01 1
Sustainability

Nicole Dahl Contact person for social commitment

Phone: +49 (0)40 66 86 49 127
n.dahl@varengold.de

Location

Hamburg Deutschland

Große Elbstraße 39
22767 Hamburg
Deutschland
Phone: +49 (0)40 66 86 49 0
info@varengold.de

Location

Sofia Bulgarien

43 Christopher Columbus Blvd. Floor 9
1592 Sofia
Bulgarien
Phone: +35 92 4144 994
sofiabranch@varengold.de